Lulifama-eu.com gladly accepts returns on all unworn merchandise, for a refund or store credit within 14 days from received date.
To ensure the prompt processing of your return, please know that all garment tags MUST be attached to the items. We are unable to process returns on any items that are soiled, worn, damaged, laundered or missing garment tags. If we receive returned goods in any of the above listed conditions, we will not be able to credit or refund for the merchandise; the customer will have the option to have the goods sent back at their own expense.
If you received a free gift with your purchase and your return reduces the merchandise subtotal of your order below the threshold to earn the free gift, you must return the gift merchandise along with your returned items. If the free gift is not returned the original value of the gift will be deducted from your refund.
For a Return or Refund
A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred. This refund will also include the shipping normal charges, if you have a selected an alternative (more expensive) shipping method, the additional charge will not be refunded. The window of time for returns is 14 days from the date the items were received and only then starts when you have received all items.
Credits are generally issued within 15-30 days of our receipt of returned merchandise.
For an Exchange
In the event that you would like to exchange your purchased items, we kindly ask that you return the items for a refund or store credit and place a new order. If you would like a refund to your credit card, please follow the instructions for processing a return. Please note that we cannot waive future shipping charges if the new items value is under €100. If you would prefer a store credit, please follow the instructions for a return and select store credit from the menu options.
How to Return Merchandise
Click the "Start A Return" button at the bottom of this page and you will be prompted to enter your email address and order number. The items from this order will appear and you will be asked to select the items you are returning. You will also be asked to provide a reason for the return and your preferred return method (credit card or store credit). A Return Merchandise Authorization (RMA) number will be assigned for this return, please keep this information for future reference.
You can use a carrier of your choice to ship your return to the address below. Luli Fama Europe does not supply a return shipping label or refund any costs endured for the return shipping. We recommend that you use a shipping method that is traceable and retain a copy of the tracking number for your records.
Please write your RMA number on the invoice and include it in your return package, so we may identify and process it quickly upon receipt. Once received, returns may take up to 15 days to be processed. Please note we cannot be held accountable for packages that are lost in transit.
Returns Mailing Address:
7317 AN, Apeldoorn
After requesting your RMA authorization, you must return the product(s) to us within 30 days. After these 30 days, the RMA is no longer valid and received returns will be returned to you.
If you have questions or concerns, please contact the customer care department via phone at +31 (0)85 200 7031 or +1 305 393 8152 or via email at firstname.lastname@example.org.
Additional Return Policy
In the unlikely event that the merchandise is damaged or defective due to a manufacturing defect, we will replace it at no charge.